This privacy notice tells you what to expect us to do with your personal information.

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Contact Details
 

• Name: Radiance beauty & aesthetics Ltd

• Post: 18A Pamber Heath Road, Pamber Heath, Tadley, Hants, RG26 3TG, GB

• Telephone: 01189700740

• Email: hello@radiancebeauty.uk
   

What information we collect, use, and why
 

We collect or use the following information to provide services and goods:
 

• Names and contact details

• Addresses

• Date of birth

• Purchase or account history

• Payment details (including card or bank information)

• Health information (including dietary requirements, allergies and health conditions)

• Website user information (including user journeys and cookie tracking)

• Photographs or video recordings

• Information relating to compliments or complaints
   

Because we provide aesthetic treatments, we also collect Special Category health information, which is subject to additional protection due to its sensitive nature. We get this information directly from you.
 

Lawful bases and data protection rights
 

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information.
 

• Our Lawful Basis: We rely on Consent—we have permission from you after giving you all the relevant information.

• Your Right to Withdraw: You have the right to withdraw your consent at any time.
   

Your Rights: You have the right of access to your data , the right to rectification (fixing mistakes) , the right to erasure (deletion) , and the right to data portability. If you make a request, we must respond within one month.
 

How long we keep information
 

We keep your information for 8 years, or 7 years from the age of 18 if you were a child when treated.

 

For our younger clients

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If you are under 18, here is the "bite-sized" version of how we use your data:

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• What we collect: Your name, contact details, birthday, and health info.

• Why we need it: To give you safe beauty treatments and book your appointments.

• How long we keep it: Usually for 8 years, or until you are 25 if you were under 18 when you visited us.

• Your rights: You can ask to see what info we have or ask us to fix mistakes.

How to complain

If you have concerns about our use of your data, please contact us first using the details at the top of this notice. You can also complain to the ICO if you remain unhappy:
 

• Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

• Helpline: 0303 123 1113

• Website: www.ico.org.uk/make-a-complaint

 

Last updated: February 4, 2026